Reference

susu4d Terms & Conditions Made Clear

susu4d Terms & Conditions explain how your account, wallet activity and lobby access work before you open an account.

Account access rulesWallet record termsPolicy change processSupport contact path
susu4d susu4d Terms & Conditions Made Clear
CONTACT THE DESK

Check Terms With Account Support

A clear contact route matters when a Terms & Conditions question affects your account or wallet record.

Live chat Use live chat from the account area between 08:00 and 23:00 WIB when you…
Email request Send an email for a written Terms & Conditions question, data request or correction…
Wallet status check If a bank transfer or virtual account record does not match your account details…
YOUR POLICY RECORD

Browse How We Handle Your Details

Terms & Conditions also describe how we handle the details connected to your account.

Account data

We use the phone number and account details you submit to identify your account, apply the Terms & Conditions and…

Cookie choices

Cookies can keep a session connected to your device and help us recognise account activity.

Security steps

Keep your phone, password and verification messages private.

Record retention

Account and transaction records remain available for the period needed to operate the service, address disputes and meet applicable requirements.

Correction requests

If your name, phone number or payment detail is wrong, contact us from the registered account route.

Policy changes

When these Terms & Conditions change, we publish the updated wording on this page.

Find Answers About Account Terms

These questions address the parts of the Terms & Conditions that most often affect an Indonesian account: eligibility, verification, wallet records, device access, data requests and policy changes. Read the relevant answer before opening an account, then contact us if your situation needs a record-specific response.

They cover account creation, phone verification, acceptable account use, payment records, access conditions, data handling, policy changes and the support process. Eligibility depends on local law and your account details must remain accurate.

Access depends on local law. If local rules permit access, follow the account path, complete phone verification and use payment details that match your account. Contact support if your access status is unclear.

Phone verification helps connect account access to the number you supplied and reduces mistaken or unauthorised entry. Keep the device with that number available when creating an account or resolving an access question.

Wallet activity must match the account details and reference submitted during the transaction. For DANA, QRIS, OVO or GoPay questions, keep the receipt and contact support so we can check the recorded status.

Yes, send a correction request through live chat or email from the registered account route. We may compare your request with existing phone and transaction records before changing a name or contact detail.

Contact our support desk with your registered phone number and a clear request for access, correction or retention details. We will identify the relevant account record before explaining what can be supplied.

We publish the revised wording on this page and identify the applicable policy date. Read the new clause before continuing, especially if it concerns account access, verification, wallet records or local eligibility.